To start the return process for your order, please enter your email address / phone number and order number below.

Returns
  • Enter your order number and email address in the fields above to start
  • Select the item(s) and reason for return
  • A confirmation email and return instructions will be sent once your return request is approved

You can return all regular priced items within 14 days of receipt of your shipment.

  • They must be in original condition
  • Clothing must be unwashed and unworn with original tags on
  • In the original packaging (i.e. drawstring bag / shoe box)
  • Include original receipts

Promotional items or items purchased on sale are not returnable.

  • Securely seal items back into original mailer or in a reused poly/paper bag
  • Write 'Return to SWC' on your package and ensure that your order number is visible
  • Do not write or affix shipping labels, stickers and tape on shoe box

We offer three methods of return:

  • Return Pickup (Highly recommended)
  • Drop-off
  • Courier ExchangeBETA (please reach out to us if you would like to use this service, additional charges apply)
  • Return instructions will be sent via email once your request is approved
  • You will be able to book your pickup date via the link in the email
  • On the day of pickup, the assigned driver will contact you to ensure a successful pickup
  • Yes, return pickup is charged at $3.90
  • For defective & incorrect items, there is no charge
  • Amount will be deducted from your Store Credit refund
  • Original shipping charges are non-refundable

A rejection may be due to:

  • Did not meet return policy
  • Final sale

If your order does not fall under any of the above conditions, please resubmit another request so that we can look into it again.

Courier Exchange
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