To start the return process for your order, please enter your email address / phone number and order number below.
- Enter your order number and email address in the fields above to start
- Select the item(s) and reason for return
- A confirmation email and return instructions will be sent once your return request is approved
You can return all regular priced items within 14 days of receipt of your shipment.
- They must be in original condition
- Clothing must be unwashed and unworn with original tags on
- In the original packaging (i.e. drawstring bag / shoe box)
- Include original receipts
Promotional items or items purchased on sale are not returnable.
- Securely seal items back into original mailer or in a reused poly/paper bag
- Write 'Return to SWC' on your package and ensure that your order number is visible
- Do not write or affix shipping labels, stickers and tape on shoe box
We offer three methods of return:
- Return Pickup (Highly recommended)
- Courier ExchangeBETA (please reach out to us if you would like to use this service, additional charges apply)
- Return instructions will be sent via email once your request is approved
- You will be able to book your pickup date via the link in the email
- On the day of pickup, the assigned driver will contact you to ensure a successful pickup
- Yes, return pickup is charged at $3.90
- For defective & incorrect items, there is no charge
- Amount will be deducted from your Store Credit refund
- Original shipping charges are non-refundable
A rejection may be due to:
- Did not meet return policy
- Final sale
If your order does not fall under any of the above conditions, please resubmit another request so that we can look into it again.