The Weekend Club is finally here!

To start the return process for your order, please enter your email address / phone number and order number below.

How do I start a return?
  • Enter your order number and email address in the fields above to start
  • Select the items and reason for return
  • You will receive a confirmation email with the return instructions once the return request is approved
 
What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • Clothing must be unwashed and unworn with original tags on
  • In the original packaging (i.e. drawstring bag / shoe box)
  • Include original receipts

Promotional items or items purchased on sale are not returnable. All sales final. 

 
How should I prepare my item for shipping?
  • Securely seal items into the paper mailer your order arrived in or reused poly/paper bag
  • Write 'Return to SWC' on your parcel and ensure that your order number is visible
  • Do not write or affix shipping labels, stickers and tape on shoe box
What are the available return methods?

We offer 2 methods of return:

  • Pickup (Highly recommended)
  • Drop-off
 
How do I book my return pickup?
  • An email with return instructions will be sent once your request is approved
  • You will be able to book your pickup date via the link in the email
  • On the day of pickup, the assigned driver will contact you to confirm the pickup time
 
Are there any charges for return?
  • Yes, return pickup is charged at $3.90
  • Amount will be deducted from your Store Credit refund
  • Original shipping charges are non-refundable

 

Why was my request rejected?

A rejected request may be due to: 

  • Does not meet return policy
  • Final sale

If your order does not fall under any of the above conditions, please resubmit another request so that we can look into it again.